As part of the setup of your service, we will verify your identity to comply with Money Laundering Regulations. The Money Laundering Regulations 2017, and subsequent amendments, is UK Legislation that requires us to undertake background checks on all clients. We, therefore, undertake an ID check on any person(s) and companies who wish to become clients. We incur a charge for this and therefore pass this on to clients. This charge is only incurred once when you set up your service.
As part of the sign-up process, we will request your full name, date of birth, and home address. Subsequent to this we will contact you requesting the same details of anyone that you have added to your package. For all non-UK citizens, and in some cases UK citizens, you’ll also be required to supply proof of your ID (for example, passport, driving license photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (for example recent utility bill, bank statement, mortgage statement, HMRC Notice of Coding). If requested, this information is required within 7 days.
We operate Calendar Billing. You can choose to be billed monthly or annually. Our regular billing cycle starts on the 1st day of a month and ends/renews on the last day of the month. Services that start mid-cycle will be aligned to the new billing date on the first renewal i.e., the customer’s service will go through one full billing cycle before it is aligned with the billing date. Whenever a service is aligned to a specific billing date, we will apply a prorated charge for the adjusted term proportionate to the offered service period.
Your virtual office address will be your account name plus the business centre address e.g. ABC Ltd or John Smith, Kings Head House, London End, Beaconsfield, Bucks, HP9 2HN
As soon as we receive your mail, our mailing clerks dispatch your mail to our sorting office for processing. As standard your mail is forwarded to you on a weekly basis. If you prefer to have your mail forwarded more or less frequently, please email email@example.com.
As soon as we receive your mail, our mailing clerks dispatch your mail to our sorting office for processing. Your mail is then scanned and emailed to you. email firstname.lastname@example.org. Some documents cannot be scanned, including bound documents. We will forward these to you and charge you the current postage rate.
If you select the Virtual Mailbox Scan and Email option, you can choose whether to have your original mail destroyed via confidential waste disposal after 30 days, or whether to have your mail periodically forwarded to you (postage charges apply)
Virtual Mailbox is specifically for those clients that want to have their mail scanned or forwarded to them. If you would like to collect your mail in person, please select our Physical Mailbox package.
We do not accept responsibility for the safe receipt or storage of parcels at any of our business centres and we require customers to arrange the collection of these parcels within one week. If parcels require forwarding, these are charged at the Postal Service’s current rates plus packaging, and we reserve the right to apply a handling charge of £7.50 + VAT. Parcels not collected within one month will be returned to the sender or returned to the post office. Goods are not insured whilst on our premises.
We cannot guarantee that one of our team will be available to sign for your mail. Therefore, we recommend that you make alternative arrangements for mail that needs to be signed for.
Your package includes the principal name you choose which may be a Company Name, Trading Name or Individual Name. Rest assured we apply a “common sense” approach to derivatives of the principal name. If you require mail to be received under multiple names you may add additional/different names at the rate of £30+VAT per year per name, or £3+VAT per month per name. If the additional names are individuals, we will require their full name, date of birth and residential address in order to comply with AML Regulations. Individuals added to your account after activation will incur a Compliance Fee of £15+VAT.
If you want to change your account name, please email email@example.com with your name change request. We apply a £20+VAT charge to administer a name change.
Yes, we can send mail abroad. We charge a handling fee of £3.50+VAT plus postage & packing.
There is a handling charge associated with sending mail abroad, as customs declarations need to be completed by us and overseas postage is not included within the Virtual Mailbox package.
Yes, if you would like to change your forwarding address, please send us your request by email to firstname.lastname@example.org
There is no refund for early cancellation.
Your virtual office address is your business / trading address, which can be used, but not limited to, your website, printed or digital marketing material, business banking, invoicing. Please note that if you wish to also use the virtual office address as your Registered Office and/or Directors Service Address for statutory use, you must add these services to account before checkout. If you wish to add Registered Office Address and/or Director’s Service Address at any time after check out please email email@example.com
Annual packages have a minimum term of 12 months, and monthly packages have a minimum term of 3 calendar months.
Annual packages can be cancelled any time prior to the renewal date. Monthly packages require one calendar months’ notice, subject to a minimum term of 3 calendar months.
We apply a common-sense approach to derivatives of name.
Yes. If the additional names are individuals, we will require their full name, date of birth and residential address to comply with AML Regulations. For all non-UK citizens, and in some cases UK citizens, you’ll also be required to supply proof of your ID (for example, passport, driving license photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (for example recent utility bill, bank statement, mortgage statement, HMRC Notice of Coding). If requested, this information is required within 7 days. Rest assured we apply a common-sense approach to derivatives of the package name. Individuals added to your account after activation must be verified, for which there is a Compliance Fee of £15+VAT.
Additional names and trading names are charged at £30 + VAT per year or £3 + VAT Per month.
Remember that, to hold a UK driving license you must either have a British Passport or be a legal resident in the UK. You can use it as your correspondence address but must not claim it to be your residence. The advice from the DVLA is to include a short note with your application, explaining why you need to use an “accommodation” address; that you are constantly travelling, are living abroad temporarily, or simply have no fixed address in the UK etc.
The DVLA advice on submitting a V5C (log book) is exactly the same as the above section
No, falsely claiming the virtual office address as your ‘place of residence’ may leave you liable to prosecution.
Whilst you can use it as your virtual office address for your bank statements etc, claiming it to be your residential address when opening a bank account will almost certainly cause a problem when the bank carries out its own due diligence checks and does not find you listed on the local Electoral Roll.
We provide you with a local area landline telephone number, and our operator answers your calls during office hours (Monday – Friday 9 am to 6 pm). Calls are answered by an auto-attendant greeting in your Company Name and then transferred to a member of our team. Our operator will answer your call, obtain the customer’s name, company, and purpose of the call, and then, if you are available, warm transfer the call to you on the telephone number you have provided.
Our operators will email you a message with the customer’s name, contact details and purpose of their call
Calls will divert to your chosen number where you have the option to answer, or callers will hear your auto-attendant greeting and be given the option to leave a voicemail or call back during office hours.
No, the set-up fee and periodic charge are all that you pay.
No, our operators are trained to answer your calls, transfer them and take messages for you.
We provide you with a local area landline telephone number, and all your calls divert to that number for you to answer.
Yes, voicemail is included within this service